Urban Electric E-Bikes | FAQs
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FAQs

General information and frequently asked questions

Savings: Ebikes vs Cars

This is one of the main reasons to consider an ebike. They are extremely cheap to own and operate. Lasting 20-40 miles per charge, these can significantly drop your cost for urban transportation. They are classified as a “bike” so they can be parked with more traditional bicycles and save on parking passes. Many employers will allow you to charge electric vehicles, especially something as convenient as an ebike, for free.

 

Many modern cars have an operational cost between 20 to 50 cents a mile (2017 federal mileage rate is 52.5 cents per mile). Considering the few cents a mile it may take to run an ebike, every 100 miles ridden on your ebike will save you roughly 20 to 50 dollars. Many people could replace a car completely with an ebike. This is especially true in urban cities with public transportation. An ebike can take you to the train station, bus stop, or carpool rendezvous in minutes. They are affordable, simple, and clean. They offer the potential to free up congestion, minimize air and noise pollution, and offer fun commute options. Depending on your local laws, top speeds of 20-30 mph (see Legal) are easily attainable. This can offer true commute options. The ability to move about among congested roadways and take bike paths, etc., could actually reduce your commute time from a traditional car.

Functionality

Ebikes are a great alternative for urban transportation. Hop on your bike to meet a friend for lunch, run to the grocery or convenience store, or go anywhere else that would require you to under-utilize the power of your full-size car.

Range and Speed

This question is the single most asked question about ebikes. The range completely depends on riding style. The Falcon has a 20amp hour battery and when ridden in electric only mode, these bikes can easily go 25-30 miles per charge (roughly 5-6 hours to fully charge). Conservative throttle and “pulse and glide” will yield longer distances per charge. Factors like motor size, weight of rider, hills, and temperature can change “mileage” (it is possible to go 35-40 miles with very conservative riding). Riding at a slightly slower speed will give a huge benefit to battery life.

 

Speed. This is dependent on ebike model and local laws; however, our bikes are able to go to the federal limit of 20 mph with ease. Depending on where you live, you may allowed to go up to 30 mph. Please be aware of your local laws and limits. See Legal for information regarding state’s laws for speed and power.

Safety

Always wear a helmet. In some places, ebikes can be ridden anywhere you ride a bike. Please follow all local laws and regulations regarding bike operation and safety (see Legal).

Riding and Weather

Riding is possible in warm and cold weather. Many people have questions about riding in the rain. All of our bikes come with complementary rain ponchos, which when paired with a helmet (preferably with a visor), will keep you sufficiently dry while riding in the rain. Please use caution as roads may be slippery.

 

Riding in the snow is not recommended without proper equipment; however, if roads are snow and ice free, wearing sufficient cold-weather clothing will make riding in the winter possible. For purchase, we also offer a cold weather cover that fits around you as you ride. Please inquire for further information.

Battery Meter

The voltage meter acts as the “fuel” gauge. On a full charge the bike should read roughly the same voltage rating as indicated on the bike (often a 72 volt will show closer to 80 when fully charged). As the bike voltage drops, the acceleration will slightly drop off but top speed is usually unaffected. On a 72 volt bike, voltage will decrease as you ride to the low 60’s, where it will eventually reach its cutoff point. It’s a little tricky to get used to an electric “fuel” gauge, but it will only take a few days of riding to understand. As you throttle, the voltage drops. Release the throttle, voltage will quickly jump back roughly to where it was. During a “throttle” it uses some electricity. The bars will drop as you ride under throttle.

Charging

Our chargers work in 110 volt outlets. Depending on battery capacity, they can charge in 3-6 hours. Provided the battery is not fully discharged, it is not necessary to wait for the charger to turn green if you are in a hurry.

Warranty

We currently do not provide warranty for any of our bikes, however we do provide post-sale support and have spare parts on hand. We want to ensure happy customers, so please contact us if you have any questions or problems.

Battery Life Expectancy

Another common question is battery life expectancy. The bike itself will last many years if you keep up on tire pressure, brake adjustment, and engage in normal riding.

 

With the common Lead-Acid type battery the bikes currently uses, it is common to see 2 years of regular use. Care of the battery and upkeep of charging will help maximize your battery life. To help maximize battery life, keep the battery charged up when not in use. Periodically recharge the battery (especially in the winter months) and try to keep the bike out of freezing conditions if possible.

 

» Keep a good charge on the bike

» Maintain the battery level 50% or greater if possible

» Charging the bike between rides when an outlet is available

 

When the time comes that you do need to replace your battery, please contact us and we can help with replacement. Price to replace your battery will vary between models. Considering the cost to replace and purchase your bike, you still save roughly 20-50 cents per mile you ride your e-bike!